Channels
| Channel | Hours | Best for |
|---|---|---|
| Live chat | around the clock | bonus activation, free spins, verification status, pending payouts |
| legal@goodfly.io | published in the legal pages | written matters |
No telephone line is published.
A fast answer
- State the account e-mail and the deposit time and amount.
- Name the bonus or reload and the day it was claimed.
- Attach a screenshot of the Bonus section or the cashier.
- Ask one question per message.
Questions that come up most
- Bonus not credited: the bonus picture was not clicked in the cashier before the deposit.
- Spins missing: they are activated in the Bonus section and arrive 24 hours after the match.
- Payout held: verification is incomplete, or the pending period of 72 hours or 7 days is still running.
- Bonus cancelled: the balance fell below C$0.05 or the C$7.5 stake cap was breached.
Where a chat answer differs from the terms, the terms apply at Sevenreels Casino.